MONSTER #2: The Desperation Dilemma
My mother, who lived alone for years, received countless
ministry appeal letters. She'd ask me to evaluate their
credibility. One such envelope arrived with an "Urgent" stamp on
the outside. A ministry wrote that unless she responded quickly and
generously, it would have to close its doors. I noticed that over
the years, the same ministry had sent her many such letters, each
proclaiming a dire prediction of the ministry's imminent demise.
Unfortunately, they survived, and the letters kept coming. One
problem with these desperate approaches, as marketing experts know,
is that donors who are recruited through emotion-laden appeals are
unlikely to stay very long. Similarly, arm-twisting recruiting
methods attract volunteers whose commitments are short-lived.
Faced with the lack of Sunday school teachers, a pastor may
resort to a similar tactic: "We'll have to shut down classes if no
one responds." Another desperation method may be to parade all the
third-graders in front of the congregation. Don't get me wrong;
desperation messages do work. They almost always garner some new
prospects, but once a leader has succeeded by using desperation or
manipulation, he or she will likely rely on that technique whenever
a need arises. The temporary fix will keep a leader from addressing
real issues, such as the lack of an ongoing recruitment strategy or
poor selection and training practices -- problems that may've
caused the desperation in the first place.
Besides reducing volunteer retention and covering up deeper
problems, desperation messages also withdraw from our leadership
credibility bank. Years ago when I was playing basketball at the
YMCA, the fire alarm sounded four or five times in a two-month
period. The first time, everyone proceeded out of the building in a
hushed, orderly fashion. The second time, we stopped playing
basketball for a minute, looked around, and restarted our game.
Only newcomers responded the third time the alarm went off, and we
continued right on playing. Think about it -- an alarm sounded,
indicating that our lives might be in danger, yet the false alarms
had so deadened our sensitivity that we didn't even stop playing.
Even if rarely used, desperation messages empty our credibility
banks, rendering our recruitment attempts dull.
Slaying Monster #2
How do we solve the desperation dilemma? Resolve never to use
desperation messages in the first place. Realize that these appeals
bring only short-term relief at best. In addition, adopt a
long-term approach that anticipates recruitment needs long before
they arise. Many leaders struggle to recruit because they focus on
recruiting only once a year, but recruiting is a year-round
ministry activity. Be prepared to select and train volunteers
throughout the year. Finally, realize that desperation appeals may
be symptomatic of deeper problems. A person on the verge of
bankruptcy may seek a quick cure-all, but good financial advisers
will tell him, "You didn't amass this debt in one day's time; you
can't get out of it in one day's time either."
If you already use desperation messages, reduce your reliance on
them one step at a time. If you right the boat's path in one big
turn, passengers may end up in the water.
MONSTER #3: Fishing With the Wrong Bait
While desperation messages deaden prospective volunteers'
sensitivity, other messages scarcely get a bite. Imagine you've
come with me on an unusual fishing trip to land some trout. Trying
to get a lead about effective bait, we approach a couple fishing
from shore. "Whacha fishin' with?" we inquire.
"Peanut butter," they respond. "Catch anything?" "Not a
Concluding that they might be a little strange, we walk a little
further. Two teenage boys are fishing. We again ask, "Whacha
fishin' with?" One boy responds, "Pizza." "Pizza!" we shout in
disbelief. "Why pizza?" "Well," the boy responds, "we like pizza.
We figure if we like pizza, the fish ought to like it. Right?"
"Catch anything?" we ask. "Not a bite."
Fishing with the wrong bait is another monster recruiting
problem. A trout's keen sense of smell would render a hook baited
with peanut butter or pizza worthless. Most of us, even if we don't
fish, know that most fish haven't acquired human tastes and
therefore don't eat what humans eat. We often approach volunteers
with the wrong bait. It might be a bait that we understand and
enjoy, but it doesn't contain a message volunteers relate to or
As a consultant, I'm frequently asked to review recruitment
brochures. One bulletin insert championed the need for children's
workers. A large picture of a bunny sat in the bottom corner of the
ad. I have nothing against bunnies, but we're trying to attract
adults, not small children. While the use of bunnies might be fun
for children, it's "peanut butter" to a volunteer prospect. Another
brochure to lure tutors sported three cartoon-like children on the
front. Also fishing with the wrong bait, the brochure
unintentionally appeals to children and not to the prospective
When a wild and wacky children's staff comes dressed in crazy
garb to recruit volunteers for an upcoming children's event, it's
the wrong bait. Immediately those of us in the audience -- even
those who might otherwise be interested -- turn a deaf ear,
assuming the message isn't for us. Or we think, "I'm thankful I
don't have to act like that in front of adults." While the "wild
and wacky" approach is just what kids need in their classes, the
approach may kill the interest of the prospective adults in a
sanctuary. At the same time, it's not the creativity that needs
shelving. We desperately need creativity, fun, and humor in our
recruitment, but the kind of fun and humor we use should connect
with adults who are uncertain about becoming children's