Email is a valuable — yet potentially damaging — communication
tool. Follow these pointers when you use it.
• Use a friendly tone. If you send a simple request or
information, couch it in friendly terms so you’re not interpreted
as being brusque. A simple salutation and farewell gives your
message a friendly tone.
• Don’t hide behind email. If you’re dealing with a touchy
issue, don’t email your unpleasant message. “Walk and talk” — have
a conversation. People feel belittled when they receive a
corrective email; email only as follow-up documentation.
• Read critically. Read what you’ve written to check clarity and
tone; edit on the side of kindness.